Lugarde
Lugarde-header-veelgestelde-vragen

 

Do you have any questions?

Below we have summarised the
most frequently asked questions for you

Assembly

The manual will be added to your package and is included in the sports bag with small material.

We do not build our houses. We work with dealers in the Netherlands where you can also view our houses. In many cases, they can take the assembly work off your hands by offering an assembly service or advising an assembly company.

As the costs depend on many factors, we cannot give a general quote. Depending on the size, shape of the roof, condition of the garden, existence of a foundation and other factors, the costs will vary. Ask your dealer about an installation partner. They will be able to make you an offer quickly and without obligation.

As a rule, our houses are designed so that no experience is required to assemble your summerhouse. However, we recommend that you read the assembly instructions carefully and take your time. With a few helping hands, our videos and the assembly instructions, most houses can be built within one to two days. Of course, larger log houses take longer than a small summer house. If you have any questions or are not sure about the assembly, please contact your dealer or see our assbembly instruction video’s. If you are not sure, hire an assembly company and have your summerhouse built by a professional.

 

From the design of our building systems to the assembly instructions, care has been taken to make assembly as easy as possible. All important assembly steps are explained in detail for you and you can watch assembly videos on our website. We receive positive feedback from many customers in this regard. If you have any further questions, please contact your dealer.

Watch the assembly videos here

 

The garden sheds may only be erected on a foundation that is 100% level. Please check this before assembly. If the foundation is poor, we strongly advise against building the house. This will inevitably lead to unnecessary and unpleasant problems, such as cracks in the walls or badly closing windows and doors. We accept no liability or guarantee for complaints caused by a poor foundation. Ask for advice from a Lugarde expert in your area.

 

When laying the foundation and building your garden building, you must take into account the applicable rules of your municipality. We cannot inform you about this.

Lugarde offers several options to give your house the right treatment. However this depends very much on the system you have chosen. We can deliver your house transparent (untreated), with a pretreatment, stained or pressure treated. Ask your dealer which treatment is possible for your house, or look in your configuration under step 5.

We deliver your summerhouse, garage or veranda complete with all necessary materials such as screws, nails and EPDM glue. You do not have to buy anything yourself.

 

 

Alles over
Delivery

It is also possible to deliver your house outside the Netherlands. Please contact your dealer or us for the possibilities.

Garden houses, log cabins and verandas are only delivered at the roadside. Please note that the road must be accessible for a wide lorry (40 tons). The carrier has a forklift truck which he will use.

Please contact us or your dealer immediately. It is therefore very important to check immediately after delivery that all parts are present. If something is really missing, we or our dealer will deliver the missing parts to you as soon as possible.

Garden sheds and log cabins are only delivered to the roadside. Please note that the road must be accessible for a wide lorry (40 tonnes). The haulier has a forklift truck which he will use.

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Ordering

When you open the configurator page for the first time, you will be given a short but detailed explanation of how to use the 3D configurator. For more information about the individual products and components you can click on “Ask for help” in the menu. If you still have problems with our 3D configurator, please contact us.

Our products are custom-made, from design and technical drawing to production. The delivery time fluctuates and depends on the chosen system and season. Please ask your local dealer for the current delivery times.

As each Lugarde product is custom-made for you, we require a 25% deposit before proceeding with production. Of course you can transfer the full purchase price directly at this time.

After full payment your house will be released for delivery. The carrier will then contact you by phone to agree on a suitable delivery date. 

You do not need an account to place an order. If you want to order a house or customise it first, you can visit a dealer in your area where you can see and feel our quality. He can then make a 3D design for you and you can also order there. If you want to design your house yourself, you need an account. You can then submit your own design in our 3D-Configurator. A Lugarde specialist in your area will then contact you.

 

When you design your summerhouse, garden office, veranda or garage in the 3D configurator of Lugarde, you will be able to view your future summerhouse directly from every angle. In this way you will see on one screen the variety of possibilities Lugarde can offer you. You can also save or forward your design to discuss with your dealer or family.

Alles over
Top 5 frequently asked questions

Our products are custom-made, from design and technical drawing to production. The delivery time fluctuates and depends on the chosen system and season. Please ask your local dealer for the current delivery times.

We do not build our houses. We work with dealers in the Netherlands where you can also view our houses. In many cases, they can take the assembly work off your hands by offering an assembly service or advising an assembly company.

As the costs depend on many factors, we cannot give a general quote. Depending on the size, shape of the roof, condition of the garden, existence of a foundation and other factors, the costs will vary. Ask your dealer about an installation partner. They will be able to make you an offer quickly and without obligation.

The garden sheds may only be erected on a foundation that is 100% level. Please check this before assembly. If the foundation is poor, we strongly advise against building the house. This will inevitably lead to unnecessary and unpleasant problems, such as cracks in the walls or badly closing windows and doors. We accept no liability or guarantee for complaints caused by a poor foundation. Ask for advice from a Lugarde expert in your area.

 

Please contact us or your dealer immediately. It is therefore very important to check immediately after delivery that all parts are present. If something is really missing, we or our dealer will deliver the missing parts to you as soon as possible.

Treatment

Lugarde offers several options to give your house the right treatment. However this depends very much on the system you have chosen. We can deliver your house transparent (untreated), with a pretreatment, stained or pressure treated. Ask your dealer which treatment is possible for your house, or look in your configuration under step 5.

If you still have questions, do not hesitate to make an appointment at one of our dealers where you can also see the quality of our houses.